Your Brand. Your Designs. Your Portal.

The customer portal you've always wanted.

Reduce support requests with a branded self-service customer portal.

  • Manage Add-Ons
  • Adjust club orders
  • View loyalty tier progress
  • Manage payments and addresses
Wine Dee Rd Estate Account
Welcome back John Smith
Estate Member · Since 2019 68 bottles · 17 shipments
Your Next Shipment Ships June 4
Estate Member · Quarterly Spring Release

3 bottles · $184.00

  • Willow Creek Merlot
  • Ridge Estate Cabernet
  • Three Trees Merlot
CUSTOMISE YOUR EXPERIENCE

Designed around your brand.

Wineries can customise how the Customer Portal looks and behaves to reflect their own branding, while keeping Winehub membership, subscription and account functionality in place.

  • Upload your branding
  • Customise layouts and content
  • Schedule banners and promotions
View Website Customisation

Customer Portal Preview

Aesthetic attention where it matters most

Brand Assets

Upload logos, banners and branded imagery for your portal.

Content & Styling

Adjust heading styles, body text and layout positions to match your brand.

Dynamic Content

Add Dynamic Custom Blocks with placement, visibility and scheduling controls.

Links & Scheduling

Configure button labels, destination URLs and active date ranges for portal content.

CUSTOMER EXPERIENCE

Embedded Winehub Components

Every embedded customer experience can be tailored to suit your winery's branding and workflow. Use Winehub's Theme Editor, documented CSS classes or custom API endpoints depending on the level of control you need.

Wine Club Sign-up

Embedded sign-up experience for wine clubs including product selection, frequency, checkout and onboarding.

General Subscription Sign-up

Embedded subscription journeys for recurring products outside traditional wine club memberships.

Member Pricing

Automatically present member-exclusive pricing throughout eligible embedded experiences.

Customer Portal

Member dashboard showing subscriptions, benefits, order history, loyalty progress and account management.

Welcome Banner

Configurable portal welcome area including messaging, announcements and personalised content.

These embedded components can be tailored to your winery brand and workflow.

How it works

Self Service. Greater Flexibility. Improved AOV.

Let customers manage memberships, orders, payment methods, addresses and preferences from a branded portal.

01

Customer logs in

Members access a branded self-service portal.

Welcome back, Jessica
Reserve Club
02

Reviews shipments

Customers see upcoming orders, delivery dates and club details.

Next Shipment
Ship DateJune 15
6 Bottles · Quarterly
03

Updates details

Customers update cards, addresses and preferences themselves.

Payment Method
•••• •••• •••• 4242
04

Reduces support

Your team spends less time handling manual account changes.

Support Impact
Manual requests-40%
More self-service actions
How Winehub Helps

Give customers control without adding support work.

A self-service portal helps customers manage their wine experience while reducing admin for your team.

Account Management

Customers can update personal details, addresses and preferences.

Payment Updates

Let members securely update payment methods before failed payments happen.

Order History

Give customers visibility over past and upcoming orders.

Subscription Controls

Allow members to pause, skip, edit or review their subscription.

Better Retention

Make it easier for customers to stay by giving them flexibility.

Branded Experience

Keep the portal aligned with your winery brand and Shopify store.

Key Capabilities

A better self-service experience for members.

Let customers manage the details that usually create support tickets.

Account details
Address updates
Payment method updates
Order history
Upcoming shipments
Subscription preferences
Pause or skip options
Branded portal experience
Reviews

Trusted by wineries across the globe

Real reviews from winery teams using Winehub.