CELLAR DOOR & POS

POS Connect for Better Guest Experiences

Give cellar door and tasting room teams a connected guest experience, from first visit to club sign-up, tap to pay and card-on-file workflows.

  • QR club sign-up
  • Tap to Pay
  • Card on file
  • Guest profiles at checkout
Connected customer journey

One connected cellar door experience.

From the first visit to club sign-up and follow-up, help staff stay connected to each customer without switching between systems.

1

Guest arrives

A reservation or walk-in visit starts the in-person journey.

2

Staff recognises the customer

See profile, membership and purchase context where available.

3

Customer joins or buys

Support purchases, club sign-up and staff-assisted orders in one flow.

4

Payment details are saved

Use saved payment methods where enabled for eligible follow-up workflows.

5

Follow-up stays connected

Keep cellar door activity linked to customer, club and marketing workflows.

POS CONNECT

Join the Club - Three ways to pay

Give every guest a simple, secure way to join, buy and enjoy. POS Connect works beautifully at the cellar door and beyond.

01

QR Code

Guests scan to instantly join your wine club.

02

Tap to Pay

Tap and pay in seconds with contactless payments.

03

Card on File

Save cards securely for concierge workflows and future purchases.

Secure payments. Built for wineries.

Capabilities

Key POS Connect capabilities

Beyond sign-up and checkout, POS Connect helps teams connect in-person sales with the wider customer record.

Staff-assisted orders

Support one-off orders, draft orders and phone sales from the customer profile when staff need to help directly.

Reservations

Reservations connected to the customer journey

Winehub works alongside reservation platforms such as OpenTable, Tock and other leading systems. That helps winery teams connect booking activity with customer profiles, membership context and cellar door follow-up, without Winehub replacing the reservation system itself.

  • See who is expected before service begins, where data is available
  • Recognise returning customers and club members at the cellar door
  • Connect tasting room visits with customer profiles and purchase history
  • Keep reservation context close to sales, sign-up and follow-up activity
Card on file

Card on file for concierge workflows

Support saved payment methods in the right context, helping staff manage club, subscription and order workflows with less friction, without overpromising what happens after checkout.

  • Draft orders and staff-assisted sales
  • Phone sales with customer context
  • Returning customer payment workflows where enabled
  • Club and membership payment context
  • Connected to the customer profile
Customer context

Customer context at every visit

Give staff the information they need to serve customers with more confidence, including profile details, membership status, purchase history and other relevant context where available.

What staff can see

  • Customer profile
  • Club membership status
  • Purchase history
  • Preferences where available
  • Relevant visit and order context

What this helps staff do

  • Serve returning guests with more confidence
  • Support staff-assisted orders and updates
  • Offer more relevant products or perks
  • Connect cellar door activity back to Winehub workflows
Core Industry Partners

Built around the winery ecosystem

Winehub connects with core industry systems used across compliance, reservations, POS, marketing and winery operations.

Compliance

Support the compliance workflows wineries need to sell responsibly and fulfil orders with confidence.

ShipCompliant Avalara

Cellar Door / POS

Connect in-person sales, reservations and cellar door activity with customer and club workflows.

Shopify POS OpenTable Tock Lightspeed

Customer Engagement

Keep customer, club and order activity connected to marketing and follow-up workflows.

Klaviyo

Winery Operations

Work alongside operational systems wineries use to manage production, inventory and business activity.

Vintrace Vinsight

For an extensive integration list, please get in touch.

Reviews

Trusted by wineries across the globe

Real reviews from winery teams using Winehub.